Welcome to Florist Hanwell. These Terms & Conditions govern your use of our online store and apply to all orders placed for flower delivery services across Hanwell and the surrounding areas. By purchasing from Florist Hanwell, you agree to these Terms & Conditions. Please read them carefully before placing your order. If you do not agree to any part of these terms, you should not use our website or place an order for any products.
Orders with Florist Hanwell can be placed through our website. Once you select your desired bouquet or flower arrangement for delivery, you will be prompted to provide relevant details, such as recipient name, delivery address (within Hanwell or surrounding areas), delivery date, and any personalised messages. After confirming your selection and entering your details, you will be directed to the payment page.
A confirmation email summarising your order will be sent after successful payment. Please review this confirmation email immediately and contact us as soon as possible if any information is incorrect. Orders will be processed based on the information provided by you.
Florist Hanwell reserves the right to reject, refuse, or cancel any order for reasons including but not limited to unavailability of products, invalid payment details, or suspected fraud.
While we endeavour to ensure all featured flowers and arrangements on our website are in stock, availability may vary, especially during peak periods. Should any selected flowers be unavailable, we will substitute with flowers of equal or greater value and, where possible, maintain the style and colour scheme of the chosen arrangement. We will make reasonable efforts to inform you of any substitutions in advance when time permits.
Florist Hanwell offers online flower delivery services throughout Hanwell and surrounding areas. Delivery is available on selected dates, and we strive to fulfil all orders on the requested date. Same-day deliveries may be available if you order before the specified daily cut-off time. Delivery times are not guaranteed but we will do our best to honour any time requests indicated at checkout.
For successful delivery, it is your responsibility to ensure that correct and complete delivery information is provided. Should the recipient not be present at the point of delivery, we may leave the flowers with a neighbour or in a safe place, or arrange a redelivery at our discretion. We cannot be held liable for failed deliveries arising from incorrect addresses or recipient absence.
All payments must be made in full at the time of placing your order. We accept a range of secure online payment methods, as indicated at checkout. Prices are displayed in Pounds Sterling (GBP) and include applicable VAT unless otherwise stated.
Your order will only be processed upon successful payment authorisation. We reserve the right to cancel any order or hold dispatch if we suspect fraudulent activity or payment issues. If your payment fails or is declined, your order will not be fulfilled until full payment is received.
All product prices, delivery charges, and promotions are clearly displayed on our website and are subject to change at any time without prior notice. Promotional offers, discounts, and vouchers are subject to their own terms and may be withdrawn without warning. Only one promotional offer or discount can be used per order, unless specifically stated otherwise.
If you wish to cancel or amend your flower delivery order, please contact us as promptly as possible. Orders may only be cancelled or amended before the order has been dispatched for delivery—usually at least 24 hours prior to the scheduled delivery date. Once an order is in preparation or out for delivery, cancellations and amendments may not be possible and you will remain liable for the full order amount.
For personalised items, bespoke bouquets, or seasonal arrangements prepared specifically for your order, cancellation rights may be more limited. In these cases, no refund or cancellation will be available once work has commenced or materials have been specially ordered.
Flowers and perishable goods are exempt from the statutory right to return under the Consumer Contracts Regulations 2013. However, if you are not satisfied with your flower delivery, please notify us within 24 hours of receipt. We may require photographic evidence to assess the issue. Where your complaint is upheld, we may offer a replacement, partial refund, or full refund at our discretion. Any decisions and remedies provided do not affect your statutory rights where goods are faulty or not as described.
All order submissions are subject to acceptance by Florist Hanwell. A legally binding contract is formed only upon our confirmation of your order by email. This contract incorporates these Terms & Conditions and governs the sale and delivery of goods by us to you. We reserve the right to refuse or reject any order, issue refunds, or cancel your contract in accordance with these terms.
You agree to provide accurate and complete information throughout the order process. You are responsible for maintaining the confidentiality of your ordering details and for ensuring that all persons who access our website through your internet connection comply with these Terms & Conditions.
You must not use our website or services for any unlawful, harmful, or fraudulent purpose. Florist Hanwell reserves the right to suspend or terminate access to our website or services if misuse is detected.
To the maximum extent permitted by law, Florist Hanwell shall not be liable for any loss of profits, business, goodwill, or indirect or consequential losses arising from your use of our website or the delivery of flowers. Our total liability to you for any claim arising under or in connection with your order shall not exceed the total price paid for the items concerned.
We accept liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law. However, we are not responsible for delays or non-performance resulting from causes beyond our reasonable control (force majeure), such as extreme weather, transport disruptions, or supplier shortages.
All content on the Florist Hanwell website, including images, text, graphics, logos, and product designs, are owned by or licensed to us and are protected by applicable intellectual property laws. You may use the site and its content for personal, non-commercial use only. Except as expressly permitted, you may not copy, reproduce, modify, or distribute any content from our website without prior written permission.
We are committed to protecting your personal data and processing it in accordance with relevant UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your information will only be used for the purpose of processing your order, delivering flowers, and, where opted-in, for sending marketing communications. For more information, please review our Privacy Policy available on our website.
These Terms & Conditions and any agreements relating to your purchase of flowers from Florist Hanwell are governed by and shall be construed in accordance with the laws of England and Wales. By using our website and services, you agree that any disputes or claims arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Changes will become effective upon posting on our website. It is your responsibility to review the latest terms whenever you place a new order.
These Terms & Conditions apply to all customers ordering flower delivery to Hanwell and the surrounding areas. By placing your order, you confirm your acceptance of these terms and agree to be bound by them in all dealings with Florist Hanwell.
If you have any questions or require clarification regarding these Terms & Conditions, please use the contact details provided on our website to get in touch with our team. We are happy to help with any queries about your order, delivery, or these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hanwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hanwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
